The goal of our association is not only to define standardized processes, but to bring those processes to life by raising process knowledge within organizations. We consider this to be the proper path for companies to achieve Zero Outage and enable the digital transformation. To that end, we offer training material based on our industry best practices for incident, change and problem management.
In future releases, we plan to enhance this section with
a. Examples of job profiles and job architectures
b. Additional process-related training and
c. Opportunities for certification