Zero Outage Architecture
Recap Zero Outage Value Proposition
The main goal of the Zero Outage Industry Standard is to strive for Zero Business Outages. Companies following this standard will benefit from the combined industry experience of providers as well as consumers of highly available and reliable IT solutions. It contains recommendations to find the right balance between reactive and proactive activities.
The Zero Outage collection of best practices offers specific guidance to enable IT professionals to plan, build, deliver and run end-to-end IT solutions suited for the most critical business functions and processes. Our proposed Industry Standard offers a holistic view beyond technology and includes additional dimensions like people, processes and security.
Therefore our objective is twofold:
- Describe how to provide Zero Outage enabled services based on operating procedures for customers and concrete use cases for suppliers.
- Prescribe how to implement Zero Outage compliant services and management capabilities with concrete design criteria that shall be used by suppliers as requirements document for their product and service development. The benefit for the consumers of IT services is a standardized, precise and measurable input into Requests for Proposals (RFP).
Motivation and Objectives of the Zero Outage Architecture
In order to articulate descriptive best practices and prescriptive design principles for the delivery of Zero Outage compliant services, the specifications must be holistic and consistent, covering the complete operating model of IT across people, processes and technology:
- Guidelines towards organisational structure and specific people competencies, including the required architectural governance to steer the execution of service delivery, both within the provider and the consuming organisation.
- The process framework in which services are being delivered. ITIL is a great start with a very high adoption in the market, however, there are additional and complementary areas of prescription required to achieve Zero Outage quality. In addition, the process framework should integrate recent paradigm shifts in IT, like complex sourcing and more agile ways of working.
- The technology platform is the basis on which the services are being delivered and so requires specific architecture policies to guarantee the levels of resilience, security, availability and performance to support the Zero Outage quality goals.
Consequently, the Zero Outage association operates workstreams in all these categories to glean the combined market knowledge and innovating thinking of the participating members, and distill this into an easily consumable and usable guidance. The editorial board was chartered with the goal structuring and guiding the work across all workstreams to achieve the required integration and consistency.