The digital world
is increasingly dependent on IT

A technical defect, human error or untrained process execution can be a threat to everyday operations. Therefore manufacturers and service companies are growing a sense of urgency for an uninterruptible supply of their services. 

With the Zero Outage Industry Standard Association, major tech-companies want to start an industry-wide discussion and work out a common understanding of quality.

About us

Zero Outage Industry Standard is an association based in London, United Kingdom. Founding members include renowned companies within the IT-sector. Find out more. 

Video

Our video explains why we need a Zero Outage Industry Standard. Find out more about our workstreams and involved partners.

Press release

Tech Giants collaborate on Zero Outage to define an industry standard for IT quality.

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08 May

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03 May

Interview with Thomas Schindwolf, SAP – Head of the Zero Outage Certification Workstream - Interview with Thomas Schindwolf, SAP – Head of the Zero Outage Certification Workstream More

17 Apr

Interview with Dr. Eberhard von Faber - 2nd updated and extended edition of the „ESARIS book” has been published. Dr. Eberhard von Faber kindly outlines important aspects of the awaited update to the ESARIS framework. More

News

Secure ICT Service Provisioning for Cloud, Mobile and Beyond - ESARIS
Eberhard von Faber, Wolfgang Behnsen

Secure ICT Service Provisioning for Cloud, Mobile and Beyond

This book describes new methods and measures which enable ICT service providers and large IT departments to provide secure ICT services in an industrialized IT production environment characterized by rigorous specialization, standardization and division of labor along the complete supply chain. This book is also for suppliers playing their role in this industry. Even more important, user organizations are given deep insight in secure IT production which allows them to make the best out of cloud, mobile and beyond. This book presents a new organization and classification scheme being thoroughly modular and hierarchical. It contains a ...

READ MORE

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Members

„For us at Hewlett Packard Enterprise developing, planning, building and operating IT environments for high availability has always been at the heart of our business. With digitization, IT is becoming more and more critical for the success of companies and our economy in general. By joining this initiative as a founding member, HPE wants to contribute to achieve the vision of an IT that never fails. We’re convinced that the work of this group will be beneficial for our societies, our economies and our own customers”

Rainer Peters, Director Technology Support Germany, Hewlett-Packard Enterprise

„Our promise is based on the very needs of our customers: Always on. Swisscom is one of the most innovative and sustainable telecommunication companies and has played a pioneering role in many developments in the sector. We look forward to sharing our expertise with various representatives from the IT and telecom industry as part of the Zero Outage initiative to help further improve high-quality ICT processes.”

Wolfgang Eger, Head of Swisscom Operations

„In today’s digitized world, ‘always-on’ services and solutions are paramount for IBM clients and customers. IBM has a proud tradition of supporting open source communities and industry collaborations, and always strives to serve our clients’ interests in an integrated and unified way. We are honored to contribute our experience as a leading services integrator to this new standard with the Zero Outage Industry Standard Association to encourage the continued availability and reliability of IT infrastructures today and in the future.”

Bernhard J Klingenberg, CTO, IBM Resiliency Services

"Dell focusses on delivering the best technology, service, end-to-end processes, and security to enable industries around the world to conduct business continuously with zero interruption. To achieve this, we are a member of the Zero Outage Association, where we focus on eliminating outages while navigating the digital shift, and resiliency in a world of heterogeneous ICT."

Richard Nicolas, Chief Customer Office, Dell EMC

“For more than four decades now, SAP customers are relying on high availability of mission critical systems for their core business processes. Today they expect a 7x24 service availability that includes the Internet of Things, real-time and mobile use cases. With the Zero Outage Industry Standard Association we want to improve overall IT capabilities with Zero Outage as our ultimate goal.”

Bernd Leukert, Member of the Executive Board, SAP SE, Products & Innovation

“Today’s businesses run on digitized data. In this data-driven world, 24/7 systems availability and the ability to react in real-time are indispensable – any interruption to core business applications threatens a company’s ability to execute, putting itself and customers at risk. We are proud to be a founding member of the Zero Outage Industry Standard initiative to improve the quality of IT infrastructure.”

Alexander Wallner, Senior Vice President & General Manager EMEA, NetApp

“As a founder member of the Zero outage standard, Brocade is excited to be at the start of what will be industry changing. Driving infrastructures that meet the zero outage standard will mean greater productivity as we move into the full digitization of data and help organsations to embrace digital transformation.”

Jim Tooley, VP Global Services & Support, Brocade

“Zero Outage started as a quality program at T-Systems and has now grown into an industry standard. Together with our partners, we provide top quality and increase customer satisfaction. The focus on Zero Outage is indispensable for our interconnected world and a mandatory thing for digitization.”

Reinhard Clemens, CEO, T-Systems International GmbH

“Service uptime is key in today’s Digital age. Expectations for reliable and round-the-clock access require companies to ensure availability through leading-edge business processes and mission-critical-enabled infrastructure. Together with partners, SUSE is committed to provide this reliable infrastructure Joining with Zero Outage will provide new insight and practices to enable today’s companies to deliver secure, reliable services and solutions.”

Michael Jores, Regional Director Central Europe, SUSE

“As an organization’s IT infrastructure can involve a complex ecosystem of technologies from a variety of vendors, there are often differing levels of service-level agreements in place which can lead to critical defaults and security issues. With the Zero Outage Industry Standard Association, major technology- and telco-companies want to start an industry-wide discussion and work out a common understanding of quality.”

Stephan Kasulke, Board of Directors Zero Outage Industry Standard Association, SVP Quality T-Systems

Brocade
Cisco
Dell EMC
Hewlett Packard
Hitachi
Juniper
Netapp
SAP
Suse
T-Systems

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People are everything – here’s how to make sure they keep your company safe 

People are essential to a company. Each role is individually and collectively important to keeping a business running...

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08
May
2017